A piece gets separated from its order somewhere between sorting and finishing, and finding it costs more than cleaning it did.
PRODUCT 09 · LAUNDRY & DRY CLEANING
ERP for Laundry Business
A garment arrives, gets separated from its ticket, and the customer is the one who notices. Genzerp tags every piece at intake and follows it through wash, finish and delivery, with the subscription and the invoice attached.
14Connected modules
TagEvery piece tracked
AIBuilt into reporting
ERP for Laundry BusinessLive view
RUNNING
01
Intake & tagging
02
Sorted
03
Processed
04
Quality check
05
Assembled & billed
06
Delivered
Intake & tagging
SOUND FAMILIAR?
The four things that slow this business down.
A customer rings to ask, and the only way to answer is to walk to the floor and look for it.
A stain or tear that was already there gets noticed at intake but not recorded, so the argument later has no evidence behind it.
Monthly plans, piece allowances and carried-over balances live in a register, so billing is rebuilt from scratch each month.
THE WORKING FLOW
How a piece actually moves
This is the path a single garment takes through Genzerp, from the counter to the delivery van, even while its order is split across machines.
Every piece is tagged at intake with its service and its condition, including any damage that was already there.
Pieces are grouped by process and fabric, and the order stays whole even when its pieces are in different machines.
Wash, dry clean, press or specialist treatment is recorded against the piece, so its stage is always known.
Finish is checked against the service that was booked, and any rework goes back through against the same piece.
Pieces come back together against the order and are billed, against a subscription plan where one applies.
Pickup or delivery is recorded against the route, and the order closes with every piece accounted for.
GENZAI
Ask it about your orders
GenzAI reads the data this product already creates. You ask in plain language; it answers with the numbers behind it.
GenzAIConnected to your production data
LIVE
Where is this order right now?
It finds every piece in the order, the stage each one has reached, and which single piece is holding the delivery up.
Pieces in order14
At finishing11
Holding delivery1
Which orders will miss their promise date?
It compares the stage of every open order against the date it was promised, and lists the ones that will not make it.
Open orders132
At risk9
Already late2
Which customers are about to lapse?
It finds subscription customers whose usage has dropped and those whose plan expires soon without a renewal booked.
Active plans268
Usage down31
Expiring in 14 days19
Ask your business anything…
➤
WHAT YOU GET
What is inside the product
Everything below runs on the same connected core, so the counter, the floor and the delivery route all read from one set of records.
Tag every piece at intake so it can be found at any stage, not just the order it happens to belong to.
Know which stage each piece is at, so “where is my order” becomes a lookup rather than a search.
Record pre-existing damage and stains at intake, which is what settles a claim weeks later.
Monthly plans with piece allowances, carry-over and renewal handled by the system instead of by hand.
Plan routes, record pickups and deliveries, and see what is due today without ringing round.
Price by service, fabric and garment type, so the quote at the counter matches the invoice at delivery.
Send a piece back through a process against the same order, with the reason recorded against it.
Track consumables and stock across collection points and the plant, with movements and low-stock alerts.
Invoices, payments, ledgers and GST-ready documents built on the same data as production — no second entry, no month-end reconciliation.
Leads, sources, statuses, follow-ups and meetings, so an enquiry and the order it turns into live in one place.
Positions, resumes, onboarding, leave requests and exits, with roles and permissions set per user and per module.
Ask for the numbers in plain language. Order predictions, P&L, consistency, performance and productivity reports come as standard.
WHY IT FITS
The piece is the unit, not the order
Most systems track the order. In a laundry the order splits the moment it is sorted - pieces go to different machines, different processes, sometimes different days - and only comes back together at delivery.
Every piece is tracked individuallyTagging at intake means a garment can be located at any stage, whichever process or machine it is sitting in.
Condition is recorded before you touch itDamage noted at intake is what turns a later claim from an argument into a record both sides can look at.
Subscriptions bill themselvesPlans, allowances and carry-over are held against the customer, so monthly billing is not rebuilt by hand every time.
Routes are planned, not rememberedPickups and deliveries due today come out as a list, rather than depending on who knows which area.
BEFORE YOU ASK
Questions we get every time.
How are individual garments tracked?
Every piece is tagged at intake, so it can be located at any stage regardless of which process it is in or which machine it is sitting in.
Can we record damage that was already there?
Yes. Condition and pre-existing damage are recorded at intake, which is what settles a claim if one is raised later.
Do you support monthly subscription plans?
Yes. Plans with piece allowances, carry-over and renewal are held against the customer and billed without being rebuilt each month.
Can we manage pickup and delivery routes?
Yes. Pickups and deliveries that are due are planned as routes and recorded as they happen.
Can we tell a customer where their order is?
Yes. Every piece knows its stage, so the answer is a lookup at the counter rather than a walk to the floor.
Can we run it on our own server?
Yes. It runs on our cloud or on your own server, whichever your IT policy requires.
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See it running on your numbers.
Bring one real product and one real batch. We will show you exactly how it would look in Genzerp — not a generic demo.